Troubleshooting issues and reporting bugs

If you believe that you've encountered a bug or something just doesn't seem right, there are a few things you can do.

General troubleshooting

If you are experiencing issues with Whimsical, follow the steps below to troubleshoot and potentially fix the issues on your end: 

  1. Make sure you have the latest browser version
  2. Try Incognito / Private browser mode or a completely different browser
  3. Refresh the browser and clear its cache

Missing files or file content

Here are some steps you can take to try and find suddenly missing files or file content: 

1. Check that you've selected the correct workspace. If you're a member of multiple workspaces, you might be looking at the wrong one. To navigate to a different workspace, click the dropdown menu (upper-left side of the screen) and choose that workspace name from the list there:

2. Check if the content in a file has been accidentally deleted. Use our Time Machine to see what might have happened to your content and restore it if necessary.

3. Check if you haven't accidentally zoomed out to an empty space on the canvas. To navigate to the content of your board, click on the zoom settings at the bottom-right corner of the screen and select Zoom to Content. The keyboard shortcut for zooming to content is 1.

Sending a bug report

If none of the troubleshooting tips were able to solve things, please let us know by sending a bug report. To send a bug report, open the affected file and click the question mark icon at the bottom-right corner of the screen. Then click Report a Bug and send in your report.


  • To help us better understand and debug the issue, the bug report will also include a snapshot from the file. If you're uncomfortable with sharing your content with us, please reach out to our support team, and we'll try our best to find an alternative way to help you.
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