Prorated Billing

We want to be as fair as possible in our billing, so our charges are always prorated based on your use. This means that if you add or remove an editor during your billing period, we charge or credit you the amount based on the time left during that billing cycle of your subscription.

When you look at our invoices, you may see a long list of line items that represent these editor count changes - these represent the cost (or credit!) of adding & removing editors. To understand the invoices, the first key is to understand that we represent the action of adding or removing an editor with 2 transaction lines.

So, instead of being able to see a simple line of "You added 1 new editor with 4 days left on your monthly subscription for a cost of $1.53," it is represented as two line items where you need to do the sum to see the cost impact.

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Adding Editors During your Billing Cycle

When you add an editor partway through your billing cycle, you get charged a prorated amount based on the time left in your billing cycle

MONTHLY SUBSCRIPTION

  • Let's walk through an invoice where a customer starts with 9 editors on their account, but adds 4 new editors during the billing cycle.
  • Their new total editor count to 13.
  • The billing period is monthly, from Oct 12 - Nov 12, 2020.

ANNUAL SUBSCRIPTION

  • Let's walk through an invoice where a customer starts their annual subscription with 13 editors in February 2020. Later in the year, in June, they add two more editors increasing their editor count to 15.
  • The subscription runs annually from February 4, 2020 through Feb 2, 2021. Each month during the subscription, Whimsical processes a true-up invoice that has a monthly billing cycle where we process a prorated charge for any editors you have added.
  • The full cost to add a new editor for the year is $120 - but you can see here that since it's many months into the subscription, the cost to add a new editor is less (when adding the 14th editor on June 15th, sum the top 2 lines to see the cost is $76.68 from June 15 - Feb 4, 2021).

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Removing Editors During your Billing Cycle

When you remove an editor partway through your billing cycle, you get a prorated credit applied to your account based on the time left in your billing cycle

MONTHLY SUBSCRIPTION

  • Let's walk through an invoice where a customer starts with 3 editors on their account, but removes one editor during the billing cycle.
  • Their new editor account is 2.
  • The billing period is monthly, from Oct 12 - Nov 12, 2020.

ANNUAL SUBSCRIPTION

  • If you remove an editor during your annual subscription, we do offer prorated credit that will reduce your future bill!
  • If in a later month in your annual subscription you add back additional editors, that credit will reduce the bill of those editors you add when Whimsical processes the monthly true-up invoice.
  • If you don't ever add back editors, and you stay at this lower editor count, we'll use the credit to reduce the cost of your next annual renewal.
  • Let's walk though an invoice where a customer starts their annual plan with 40 editors, but removes 11 editors during the course of their annual subscription.
  • Their final editor count is 29.
  • The billing period is annual, from Oct 7 2020 - Oct 7 2021.

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If you have any other billing questions,

email us and we're happy to help!

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