What to do if my export fails?

If you try to export or copy a file, and see one of the following errors:

“Something went wrong and we couldn't export your board.”

There are a few alternative export methods and workarounds you can try:

  • Try another browser, for example Chrome or Firefox.
  • Append /svg to the end of your file's URL. This will generate an SVG version of the file you can download. If you need a PNG specifically, you can convert the downloaded SVG to a PNG with a tool like this one.
  • Export your file as a PDF instead. These files can also be converted online with a similar tool if needed.
  • If you’re still unable to export your entire file, select smaller portions of the file and attempt to export them separately.

If none of these methods work for you, please do contact us and we’ll do whatever we can to help.

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